Do you see a message in Gekko that your Mollie account has been blocked? If so, please contact Mollie directly and take a moment to read this article.
Why was your account blocked?
Mollie may block your account for several reasons:
- You didn’t provide your required information on time, or your Chamber of Commerce (KvK) registration has been deactivated.
- You violated Mollie’s user agreement.
In addition to blocking, Mollie may deactivate your account if it’s been inactive for a longer period. Mollie regularly checks for inactive accounts. If no payments have been received for a while, they may choose to deactivate the account and disable payment services.
If your account was blocked or deactivated, Mollie should have sent you a notification explaining the reason.
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