Sometimes a receipt doesn’t get uploaded — for example, if you didn’t have internet at the time. The app shows this by placing a small cloud icon under the date. This means that, for some reason, the data from your mobile app couldn’t be synced to your online account.
You can fix this by tapping on the cloud icon once you’re back online. The app will then try to upload the receipt to your online account.
Another option is to open the receipt and save it again. Gekko will then try once more to upload the receipt to the Gekko servers. Just make sure you have a stable internet connection before doing so.
If you do have internet but the receipt still won’t upload, we recommend first logging out of the mobile app and then logging back in. Don’t worry — the locally saved information (the not-yet-uploaded receipt) will not be deleted, and in many cases, the receipt can be successfully uploaded after logging back in.
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